Last updated: October 02, 2025 · Scope: Furniture only · Currency: USD
Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
Wylexgap designs and makes solid-wood furniture and ships to every country named above. This page sets out how Wylexgap sends orders and handles delivery problems for furniture purchases. All prices are shown in USD, and nothing is due on arrival — taxes and duties are prepaid at checkout where eligible (no doorstep charges).
How Wylexgap packs and ships furniture
Each piece is prepared for a hard trip with sturdy boards, dense foam, and reinforced corners. Large panels are marked “This Side Up” so handlers know the safe orientation. Small items move with parcel carriers; larger or heavier pieces ride on dedicated furniture trucks. At checkout, you see the full USD total (freight, handling, fuel, taxes, duties, and any needed processing). No payment is collected at the door.
Notes for clarity
Estimated window: Checkout shows an arrival range that combines build time with travel time.
U.S. sales tax: Added where required and included in the USD total.
Taxes & duties: Prepaid at checkout for eligible international orders — no customs charge on delivery.
Payments: No COD. Major cards, PayPal, and supported wallets are accepted in USD.
Address checks: Carriers confirm addresses; if anything is missing or restricted, Wylexgap will request a quick correction before dispatch to avoid delays.
Where Wylexgap delivers
Shipping is available to the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal. Wylexgap cannot deliver to PO Boxes, APO/FPO/DPO, or certain remote territories (for example Puerto Rico, Guam, U.S. Virgin Islands, and some outlying islands in Europe or Australia). A standard street address is required for safe truck access and lift handling. If the destination is outside this list, has vehicle limits, or involves tight stairs or small elevators, contact Wylexgap first so options and any third-party services can be reviewed.
Carriers and service levels
Parcel routes use UPS, FedEx, USPS (limited small U.S. parcels), and DHL Express for international lanes. Bulky or heavy furniture travels by furniture freight with a truck lift and curbside drop-off at ground level; this does not include in-home placement, stairs, assembly, or packaging removal. Freight partners usually call or text to choose a delivery window, and extra pallet wrap may be added for protection.
For some higher-value shipments, an adult signature (18+) may be required; your tracking email will note when this applies. Parcel carriers generally make up to three attempts before holding at a local facility or access point; ID may be needed for pickup. If “Authority to Leave” is available and selected, risk transfers after a successful scan at the delivery point (not available when a signature is required).
Lead time vs. transit time
Lead time is the period before pickup used for checking, packing, and labeling. Transit time begins after the carrier collects the order. Business days are Monday–Friday (EST); U.S. federal holidays are excluded. International routes may need extra time for security and customs. Severe weather, local holidays, labor actions, or network backlogs can add 1–3 business days. Address changes after dispatch may require a reroute fee and can delay delivery.
Cut-off: Orders confirmed before 2:00 PM EST usually enter processing the same business day.
Rates and timeframes (USD, furniture only)
All amounts below appear at checkout. Flat rates and free-shipping thresholds are fully inclusive. Recipients pay nothing at the door.
| Region | Coverage | Lead Time | Transit | Flat Freight | Free From |
|---|---|---|---|---|---|
| North America | United States, Canada | 1–2 days | 6–8 days | $15 | $299 |
| Europe + UK | UK, FR, DE, ES, IT, BE, PT | 1–2 days | 7–9 days | $18 | $399 |
| Oceania | Australia | 1–2 days | 9–10 days | $20 | $499 |
Solid wood is dense and often oversized, so carriers may charge by size as well as weight. Dining tables, media units, and other large pieces typically travel on furniture freight with a truck lift and cargo protection. Multi-item orders may ship in separate boxes to reduce risk; when helpful, boxes are banded to a single pallet. Wylexgap subsidizes part of the freight, and both the reinforced packing and the total due appear clearly at checkout.
Taxes, duties, and customs (international)
For deliveries to UK, FR, DE, ES, IT, BE, PT, AU, and CA, Wylexgap ships with taxes and duties prepaid. Import VAT/GST, duties, and customs processing are included in the USD total at checkout. Do not pay the driver. If anyone asks for payment at delivery, contact Wylexgap immediately.
For U.S. orders, any required state/local sales tax appears at checkout and is included in the USD total.
Paperwork: Shipments travel with the documents needed for customs so clearance goes smoothly.
Order processing and dispatch
Most furniture moves into final checks and packing within 1–2 business days. Orders confirmed before 2:00 PM EST usually begin the same business day; later confirmations start the next business day. Pre-order or made-to-order items leave after completion, with an estimated ship-by date shown in the order confirmation. If a cart contains items with different lead times, Wylexgap may ship ready items first or hold to consolidate; the confirmation will state which method applies.
Support hours: messages receive a reply within 1 business day (Mon–Fri, EST).
Verification: For account safety, Wylexgap may request order checks (address or payment). Missing information can delay dispatch.
Origin and staging facility
19613 Temple Ave, South Chesterfield, VA 23834 is Wylexgap’s primary dispatch point for shipping to the U.S., UK, FR, DE, AU, ES, CA, IT, BE, and PT. Freight terminals can usually hold shipments for 3–5 business days; storage beyond that window is billed at carrier cost.
Access, placement, and assembly
Many items ship partly disassembled to protect key parts and make setup easier. An illustrated guide and a basic tool (often an Allen key) are included. Typical assembly time is 20–30 minutes with two adults on a clean, soft surface.
If your building has tight turns, small elevators, gated entries, stair carries, or truck limits, notify Wylexgap before shipment so options can be arranged. Room-of-choice placement, stair carries, packaging haul-away, and exact-time appointments are available as upgrades at third-party rates. Possible carrier-cost fees include missed freight appointments, lift refusals, address corrections after dispatch, and re-delivery. If refusal is due to visible damage noted with the driver, Wylexgap handles the claim and no re-delivery fees apply.
Tracking and updates
When an order leaves 19613 Temple Ave, South Chesterfield, VA 23834, Wylexgap emails a confirmation with a tracking link. Please allow 24–72 hours for scans to appear. International pallets may show “label created” until a terminal assigns the freight. If there is no movement after 72 hours, contact Wylexgap so the carrier can be checked. The Estimated Delivery window on the tracking page updates as the shipment moves through hubs.
Damage, loss, or other issues
Please look over packages at delivery. If an item arrives damaged, notify Wylexgap within 72 hours and include the order number plus clear photos or a short video of the outer carton, inner packing, and affected areas. Note visible damage with the driver when possible and keep all packing until next steps are confirmed. For small cosmetic issues, Wylexgap can often send replacement parts or a touch-up kit quickly.
If tracking shows no progress for 7+ days, or delivery has not occurred within 14 business days from ship date, contact Wylexgap. Once the carrier confirms loss, Wylexgap will send a replacement at no charge or issue a full refund in USD. Shipments refused or undeliverable due to repeated missed appointments or incorrect addresses may return to sender; Wylexgap can re-ship after address verification and payment of any return, storage, or re-delivery fees at cost.
Changes and cancellations
Orders that have not entered packing or shipped can be canceled — please reach out as soon as possible, ideally within 24 hours of purchase. After handoff to the carrier, cancellation isn’t available. After delivery, see Wylexgap’s Return & Refund Policy. For international orders to UK, FR, DE, ES, IT, BE, PT, AU, or CA, cancellation isn’t available once customs clearance is complete. Address changes after dispatch may incur reroute fees and cause delays.
Need help?
Wylexgap support replies within 1 business day (Mon–Fri, EST) via the site contact form. For faster help, include your order number and delivery address.
